Yes. All payments made through Viyonse are processed using secure and encrypted payment systems. Your payment details are never stored directly by Viyonse.

We accept a selection of secure payment methods. All payment options available for your country will be displayed at checkout.

We begin preparing your order shortly after it is placed. If you would like to make a change or request a cancellation, please contact our Client Services team as soon as possible.

Once your order has entered processing or has been dispatched, we may no longer be able to make changes.

If your order has not yet been dispatched, please contact us as soon as possible with your order number and the correct delivery address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Your discount code can be entered in the designated field during checkout. Please make sure the discount has been applied before completing your purchase.

Orders to the United Kingdom are typically delivered within 1–10 business days.

Once your order has been dispatched, you will receive tracking information so you can follow its journey to you.

Yes. Orders shipped to the United Kingdom and Europe are sent DDP (Delivered Duty Paid).

This means applicable import duties and taxes are handled as part of the delivery process, so you will not be asked to pay unexpected customs charges upon delivery.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier to activate and update the tracking information after dispatch.

Yes. Viyonse ships to the United Kingdom and selected European destinations.

Available shipping options for your destination will be shown during checkout.

Of course. We want every Viyonse piece to feel right for you. If you change your mind, you may request a return within 14 days of receiving your order.

Items must be returned unused, unworn and in their original condition, with original packaging and accessories where applicable.

Please contact our Client Services team within 14 days of receiving your order and include your order number and the item you would like to return.

Our team will provide you with the appropriate return instructions and guide you through the process.

Once your returned item has been received and inspected, your refund will be processed to your original payment method.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Every Viyonse order is prepared with care. In the unlikely event that your item arrives damaged or you receive the wrong item, please contact us as soon as possible.

Include your order number and clear photographs of the item. Our Client Services team will review the issue and arrange an appropriate solution.

Our collections are crafted from carefully selected materials, including premium vegan leather alternatives and refined textiles chosen for their appearance, feel and everyday versatility.

Materials may vary between individual designs. Specific details for each piece can be found on its product page.

Yes. Viyonse pieces are selected with modern everyday life in mind — balancing refined silhouettes with practical proportions and considered details.

From workdays to weekends, each collection is designed to become an effortless part of your wardrobe.

To preserve the appearance of your Viyonse piece, store it in a cool, dry place away from prolonged direct sunlight, moisture and excessive heat.

For everyday care, gently wipe the surface with a clean, soft cloth and avoid harsh chemicals or abrasive cleaning products.

We make every effort to represent each Viyonse piece as accurately as possible.

However, subtle variations in colour may occur due to lighting, individual screen settings and the characteristics of the material.

Capacity varies between designs. Each product page includes the dimensions of the bag to help you choose the piece that best suits your everyday essentials.

Dimensions and other product-specific details are listed on each individual product page.

We recommend reviewing the measurements before placing your order to ensure the piece is right for you.