Política de envío

SHIPPING POLICY

At VIYONSE, we aim to make the delivery of your order as smooth and reliable as possible.

Please review the information below before placing your order.

1. ORDER PROCESSING

Once your order has been successfully placed, it will be prepared for shipment.

You will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, tracking information will be provided where available.

During periods of high demand, promotional events, public holidays or other exceptional circumstances, order processing may take slightly longer than usual.

2. ESTIMATED DELIVERY TIME

Our estimated delivery time is generally:

1–10 business days

In some circumstances, delivery may take up to 15 business days.

This may occur due to:

• High order volumes
• Carrier delays
• Customs processing
• Public holidays
• Adverse weather conditions
• Local delivery disruptions
• Other circumstances outside our reasonable control

Business days do not include weekends or public holidays.

Please note that delivery times are estimates and not guaranteed delivery dates.

3. UNITED KINGDOM ORDERS

Orders delivered to the United Kingdom are shipped on a Delivered Duty Paid (DDP) basis where applicable.

This means applicable import duties and taxes covered by the DDP service are handled as part of the shipment, so customers should not normally be required to pay additional import duties upon delivery.

4. EUROPEAN ORDERS

Orders to supported European destinations are also shipped on a Delivered Duty Paid (DDP) basis where applicable.

Applicable import duties and taxes covered by the DDP service are handled as part of the shipment.

Availability of DDP shipping may depend on the destination and shipping service.

5. INTERNATIONAL ORDERS

Delivery availability, shipping costs and applicable conditions for destinations outside the United Kingdom and supported European destinations may vary.

Where DDP shipping is not specifically stated as available, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

Any such charges are determined by local authorities and are outside VIYONSE's control.

6. SHIPPING COSTS

Applicable shipping charges, if any, will be displayed during checkout before your order is completed.

From time to time, VIYONSE may offer complimentary shipping or promotional shipping rates for eligible orders or destinations.

7. ORDER TRACKING

Once tracking information becomes available for your order, it will be provided to you using the contact information submitted during checkout.

Please allow some time for tracking information to become active after your order has been dispatched.

You can also use the Track My Order page on our website to access available tracking information.

8. MULTIPLE ITEMS

If your order contains multiple items, they may occasionally be shipped separately.

In this case, you may receive more than one parcel and more than one tracking number.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

9. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name
• Street address
• House or apartment number
• City
• Postal code
• Country
• Contact details

If you notice an error after placing your order, please contact us as soon as possible at:

viyonsedestek@gmail.com

We will make reasonable efforts to update your information before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been shipped.

VIYONSE cannot be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

10. DELAYED ORDERS

Occasional delays may occur during transit.

If your order has not arrived within the expected delivery period, please check your tracking information first.

If there has been no meaningful tracking update or your order has exceeded the expected delivery period, please contact us at:

viyonsedestek@gmail.com

Our customer care team will assist you in investigating the shipment.

11. LOST OR DAMAGED PARCELS

If you believe your parcel has been lost in transit or your order arrives damaged, please contact us as soon as possible.

For damaged deliveries, please provide your order number together with clear photographs of the parcel and affected item.

We will review the situation and work with you to provide an appropriate resolution in accordance with applicable consumer rights.

12. DELIVERY CONFIRMATION

Where carrier tracking confirms that an order has been delivered but you cannot locate the parcel, please:

• Check around the delivery location
• Check with other members of your household
• Check with neighbours where appropriate
• Review any delivery photograph or carrier notification
• Contact the relevant delivery carrier where possible

If you are still unable to locate your parcel, please contact us and we will assist where reasonably possible.

13. CHANGES TO THIS SHIPPING POLICY

VIYONSE may update this Shipping Policy from time to time to reflect changes to our delivery services, destinations or operational requirements.

The latest version will always be available on our website.

14. CONTACT US

For any questions regarding shipping, delivery or tracking, please contact:

VIYONSE

Email:
viyonsedestek@gmail.com

Address:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ